FAQ

ITM Tracking, LLC is a third-party web data base company that records, tracks, and sends notifications of various life safety equipment. We strive to protect lives through creating an informative and uniformed life safety reporting process within a regional area.

How much will it cost the City or County to use ITM Tracking?

  • This service is currently of no cost to the city/county.
  • AHJ's may sign up for our services at no cost.

How will an AHJ know which buildings are past due on inspection or delinquent on yellow/red tag repairs?

  • AHJ may view all buildings in their jurisdiction at any given time of the day. A sort-able list will be view-able upon log in.

How will I know when my inspections are current or past due?

  • ITM Tracking will notify licensed contractors and building owners with all past due and up coming life safety inspections.

How will this benefit the city/county?

  • Tracking all building deficiencies/inspections will help reduce the amount of fires due to faulty equipment & systems with deficiencies that have not been addressed.
  • Uniformity of reports will address NFPA standards, help prevent fly-by inspections and in return will eliminate vague handwritten reports.

How do I as a building owner or property manager use ITM Tracking?

  • Contact your preferred contractor and ask them to use www.ITMTracking.com when submitting ALL life safety reports.
  • Once your preferred contractor submits a life safety report, an email will automatically be sent to you containing your user name and password.

How do I submit a renewal inspection report?

  • To submit a renewal inspection, please click on the SubmitReport icon. You may navigate using the dashboard or view reports page. You will search the last inspection report for the given address and click on the SubmitReport icon.

Should I register as a company or individual inspector?

  • ITM Tracking requires a company to register as one user. This allows your company to store all reports under one company profile.

Deliverable Goods:

  • ITM Tracking, LLC delivers goods within 48 hours via electronic email. ITM Tracking requires valid email address, to insure electronic delivery and access to user account.

Sales Policy:

  • ITM Tracking, LLC has a "No-Refund/No Return" policy. All sales are final. No Purchases are for tangible deliverable goods. All sales are for electronic submissions through our online database system.
  • ITM Tracking, LLC does not issue checks, credit bank accounts or refund moneys from electronic purchases. As a customer you are responsible for understanding this upon purchasing any item at our site.
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